FAQs
1. 📥 How Do I Access My Downloads & Digital Products?
Login and click My Account at the top. New users will be prompted to log in. Once logged in, you’ll see all purchased instant downloads, videos, and ebooks.
💡 Note: DVD downloads may take up to 30 minutes to load depending on your connection speed. Faster connections will allow immediate playback while loading.
2. 🎩 Do Magic Tricks Include Physical Props?
❌ No, we only provide digital video/eBook files. Access downloads via your account order page.
3. ⏳ When Will I Receive My Order?
New customers (registered <3 months): Within 48 hours (manual review)
Existing customers: Instant access!
⚠️ Some manually-delivered products require extra processing time.
4. 💰 Same Product, Different Price?
Contact us with product names! Usually they’re identical—choose the cheaper option 😊. Some may be updated versions.
5. 🔗 Broken/Expired Download Link?
🚨 Immediately contact us for a new link!
6. 🔄 Order Status “Pending”?
This means either:
Awaiting payment
Payment processing delay
✅ If already paid, contact us with Order # and Transaction ID.
7. 📦 How To Open ZIP/RAR Files?
Use 7-ZIP (free software) to extract files.
8. ▶️ Video Playback Issues?
Try these players:
9. 💳 Double Charged?
Usually caused by duplicate submissions. Contact us for refund/replacement. Refunds take ~1 week for bank processing.
10. ❌ Order Rejected?
Ensure:
Valid registration info
No VPN/proxy usage
Regular device/network
Rejections usually occur due to false info or proxy usage.
11. 🔒 Account Blocked?
Common reasons:
Proxy usage
Fake registration
Malicious refunds
File sharing
12. 🛒 Purchase Restrictions?
New customers may have limited access to certain products/categories.
13. 💸 Price Drop Refund?
Contact us within 3 days of purchase for price adjustments (excludes promotions).
14. 🎬 How to Load Downloaded VTT/SRT Files into a Video Player?
A: Most video players support external subtitles. Here’s the universal method:
📂 Keep the video and subtitle files in the same folder.
📝 Name them exactly the same (e.g., my_video.mp4 & my_video.srt).
▶️ Open the video—subtitles usually load automatically.
If not, while playing:
👉 Right-click the video
👉 Go to “Subtitle” → “Load Subtitle…”
👉 Select your .vtt or .srt file
✅ Works with VLC, PotPlayer, MPV, and most web players.
15. 🔐 No Access to Apps Requiring Authorization Codes
We do not provide access or authorization codes for apps that require them for use. Our services are limited to digital download products (videos, eBooks, etc.) and do not include software licenses, app activation codes, or technical support for third-party applications.
16. 🎁 Gift Certificate FAQ
⚠️ Important Rules Before Purchasing:
1. 👤 Use real information + regular devices
2. 🚫 No refunds for digital downloads
3. 🌐 No proxy/VPN allowed
4. 📸 Include screenshots when contacting support
5. 🎬 Video/eBook quality & language are non-refundable
6. 💰 Found cheaper? Report it! We guarantee lowest prices
7. ❤️ Cherish your account—bans apply for:
Excessive demands
Malicious refunds
Proxy use
File sharing
🎉 Happy Learning!
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